Job Title: Lending Operations Analyst Location: Birmingham - Colmore Row Hourly Pay Rate: £17.80 Contract: 6-month assignment Hybrid Working: 3 days remote / 2 days in-office (Thursdays required in office) Training: Full training provided (hybrid delivery) ✨About the Role: We're recruiting an Lending Operations Analyst to join a dynamic Lending Operations Team, supporting the Loans Department with high-quality case management, stakeholder engagement and customer verification. This is a great opportunity for someone analytical, detail-focused and eager to learn new systems and processes. This role is email and admin-based (not telephony) and involves managing business banking customer requests case-by-case using modern workflow tools. ✨ What You'll Be Doing: You'll play a key part in maintaining smooth operational delivery through: Stakeholder & Customer Engagement: Building strong relationships with brokers, internal teams and business banking customers Updating stakeholders via internal platforms such as PEGA and ABCS Liaising with the Loans Department to progress each case efficiently Case Management: Handling a variety of loan-related enquiries such as: Loan statements, Breaks in loans, Capital repayment holiday requests Working to clear SLAs, ensuring productivity and accuracy Investigating customer queries using multiple CRM and verification tools Managing auto-responses and centralised verification platforms Working within a new, streamlined workflow process Administrative Excellence: Email-based case handling (no telephone work) Ensuring all documentation and validations meet regulatory and quality standards Accurately processing data while spotting anomalies or missing details ✨ What We're Looking For: This role would suit you if you are: A fast learner who can pick up new systems quickly Technically confident and comfortable using multiple digital platforms Experienced in stakeholder management Analytical, with strong attention to detail Quality-driven and able to work independently From a background in FCA-regulated environments, Lending, Banking, Operations or an Analyst-type role (not essential but beneficial) ✨ Why You'll Love This Role: Opportunity to work within a modern lending environment using new tech and workflow tools Supportive team with centralised training Hybrid working for great work-life balance Chance to build strong professional relationships in a reputable financial setting ✨ Benefits: Weekly pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eye care Vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension Scheme Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser