Purpose of the Role
Ocean Terminal is a key retail centre in Edinburgh, currently going through an exciting repositioning programme, anchored by the world famous Royal Yacht Britannia tourist attraction, Cinema and numerous F&B and retail operators.
As operations manager, you will be responsible for all key supplier contracts necessary for the management of the centre. In addition, you will manage the planned preventative maintenance programme for both Fabric and Mechanical and Electrical systems. All to ensure the centre is managed to an extremely high standard, offering a vibrant and safe environment for staff and visitors.
You will report directly to the centre manager and Centre Owners.
Key Responsibilities
1. Responsible for the facilities management of the centre, ensuring the smooth running of day-to-day activities and resolution of issues quickly and effectively to maintain a safe and pleasant environment for customers.
2. Liaise with the asset manager and managing agent, providing proposals for all existing and new facilities contracts, in order that consistency is achieved and budget and expenditure is managed.
3. Develop and communicate facilities management “Best Practice” and continue to look for new initiatives and changes to develop the business, protect the asset and optimise costs.
4. Develop, implement and review risk management and disaster recovery policies and procedures to ensure the continuing safety and protection of the centre and its occupants.
5. Meet regularly with contractors, such as cleaning, security and on-site maintenance, to ensure standards are maintained and all tenants carry out their maintenance requirements in order to protect Ocean Terminal Assets. Importantly to take responsibility for the entire M&E contractors, to manage the tender processes and to constantly monitor and review financial and operational performance.
6. Develop and maintain close working relations with tenants to facilitate the flow of information and ensure that maintenance requirements and store fittings are managed proactively and effectively, particularly when tenants are introduced to the centre or exiting the centre.
7. Liaise with the security team to ensure the smooth running of day-to-day security, developing and implementing processes and coordinating risk assessment.
8. Organise fire training, drill practice and first aid requirements for the centre, in order to ensure staff are fully conversant with procedures and that health and safety and environmental issues are managed correctly.
9. Manage all utilities services at the centre, such as electricity, gas and water, in order to ensure quality of service, cost-optimisation and best practice implementation.
10. Keep up to date with changes in relevant health and safety, fire and building regulations, ensuring implementation and monitoring of regulations.
11. Manage the facilities budget and contribute to the annual and 3-year business plans for the centre to ensure cost optimisation.
Skills, Knowledge and Experience
Competencies
1. Customer Focus
2. Operational Efficiency
3. Results Focus
4. Communication and Listening
5. Leadership
6. Teamwork
7. Problem Solving
8. Handling Multiple Priorities
Knowledge and Skills
1. Degree qualification preferred
2. Proven facilities management experience in a retail environment essential
3. Retail experience is desirable
4. Relevant Health and Safety qualifications
5. Customer service experience and awareness
6. Team management experience
7. Excellent communication skills
8. Analytical
9. IT skills: Intermediate Word, Excel, Outlook and PowerPoint
Working Hours - 37 hours per week
Please see our Benefits Booklet for more information.
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