Overview
We are seeking an enthusiastic and friendly Customer Service Assistant to join our clients small but busy team based in Earlstree Industrial Estate Corby.
Youll need to be a great multi-tasker! As well as a confident phone operator, both inbound and outbound, you will be required to accurately enter data whilst listening attentively to the callers requirements.
Responsibilities
* Building a relationship over the phone to attract new customers and maintain current business
* Contacting new enquiries in a timely manner
* Completing all daily activity calls as directed by the Customer Service Team Leader
* Log all orders onto Company systems accurately
* Maintaining a high standard of information on the customer database, following Company guidelines
* Follow Company guidelines re scheduling calls and Company call workflows
* Supporting all areas of the business by communicating customers needs and feedback
* Working efficiently on all customer marketing campaigns
* Communicating with Head Office regarding customers where appropriate
Skills
* Caring and professional telephone manner
* Proficient at inputting data and maintaining a customer database
* Ability to build strong relationships with customers
* Excellent time management and organisational skills, be hardworking
* Team player who can help other team members when needed
* Competent computer skills
* Ability with older customers
Details
20 hours per week, 4 hours per day, Monday to Friday
£12.21 per hour
1-5pm
J-18808-Ljbffr