At DCS Group, we’re the UK’s leading Distributor, Manufacturer and Exporter of Health, Beauty, Household and Grocery products, proudly partnering with global power brands such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, SC Johnson, Whitworths and Danone.
We’re now seeking a Customer Success Manager – Manufacturing to drive profitable growth, strengthen customer partnerships, and lead end-to-end commercial delivery across our manufacturing division. Reporting to the Channel Lead – Manufacturing, you’ll play a pivotal role in securing new opportunities, elevating customer satisfaction, and supporting the successful delivery of innovative, market-leading products.
What You’ll Do
* Own commercial delivery across your customer portfolio, achieving agreed revenue and margin targets.
* Create, manage, and submit accurate commercial proposals and tender responses, working collaboratively with Commercial Finance.
* Assess customer product briefs for commercial feasibility and launch viability.
* Provide high‑level technical and product support to customers.
* Identify and target key customer contacts, building strong multi‑stakeholder relationships.
* Strengthen customer retention by building long‑term value and exit barriers.
* Maximise profitability through effective demand qualification, forecasting, and timescale management.
* Identify, qualify and convert new business and network opportunities.
* Build strong industry relationships to secure new client wins.
* Deliver collaborative end‑to‑end project management with internal and external teams.
* Pitch trend‑led, data‑driven product innovations to strategic partners.
* Conduct category reviews, market monitoring and trend analysis to support growth.
What We’re Looking For
* Proven experience in new business development and customer management.
* Strong commercial acumen with the ability to understand and act on customer needs.
* Excellent communication, relationship‑building and influencing skills.
* Technical understanding of manufacturing and production processes.
* Ability to interpret and present data with confidence.
* Strong Personal Care category understanding (desired).
* Ability to problem‑solve, identify challenges and propose effective solutions.
* Degree‑level education or equivalent experience in Manufacturing / Project Management.
Why Join DCS Group?
At DCS, we’re proud of our dynamic, fast‑paced, and people‑first culture. You’ll join a collaborative team in a business that invests in development, encourages innovation and supports long‑term career progression.
We offer a great range of benefits including:
* Life Cover
* Pension
* Medical Cash Plan
* Cycle to Work Scheme
* Staff shop
Join us and help shape the future of manufacturing excellence at DCS Group.
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