Technical Supervisor
Application Deadline: 29 August 2025
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
This role offers an excellent opportunity to join a dynamic team with the purpose of supporting the file handlers to fully investigate credit hire claims from a technical & strategic point of view.
The technical supervisor will work directly with the business unit director and tactical delivery director and be responsible for the supervision, mentoring and coaching of individual tactical credit hire file handlers.
They will be responsible to drive policies and strategies to support the technical progression of the file handler and help to achieve technical excellence within the tactical credit hire unit in line with client’s SLA’s.
Key Responsibilities
·Supervise tactical credit hire file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
·Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
·Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit
·Identify any training requirements and to feedback to the appropriate team leader & tactical delivery director
·Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.
·Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.
·Manage individual file handlers on a performance improvement plan when relating to technical issues.
·Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
·Handle a caseload of approximately 10-15 claims with a value exceeding £25k.
·To ensure compliance with the SRA Standards and Regulations
Adhere to the Keoghs Values.
Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch
Skills, Knowledge and Expertise
·Credit hire experience either defendant (preferable) or claimant.
·Previous experience of handling own caseload.
·Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
·Excellent listening and verbal communication skills.
·Ability to anticipate problems and identify solutions.
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death in Service
* Critical Illness Cover
* PHI/Income Protection (Private health insurance)
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
* after successfully completing probation
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