Overview
Customer Services & Design Assistant role at Adaptive - The Drupal Specialists. Location: Planet Neon.
Role Summary
Planet Neon is looking for a friendly, enthusiastic, and adaptable individual to join our team in a combined customer service and design role. This position provides day-to-day customer support and training in design to prepare production-ready neon signage files, with full training in VCarve provided.
Responsibilities
* Customer Service: Answer customer enquiries via phone, email, and in-person; provide information on products, prices, and lead times; process orders from enquiry to completion; handle issues or complaints professionally; build and maintain good customer relationships.
* Design & Technical: Learn to use VCarve software to prepare design layouts; translate customer ideas into accurate, production-ready designs with training and support; collaborate with production to ensure designs are practical and achievable; keep design records and files organized.
* General Support: Assist with admin tasks including updating systems, scheduling, and invoices; provide support to colleagues across the business as needed.
Skills & Experience
* Previous experience in customer service is preferred but not essential
* Strong written and verbal communication skills
* Basic IT skills (Microsoft Office, email, etc.)
* Willingness to learn VCarve and other design tools; training provided
* Eye for detail with a creative mindset
* Strong teamwork skills and the ability to pitch in where needed
Personal Attributes
* Enthusiastic, eager to learn, and open to training
* Friendly, approachable, and customer-focused
* Team player who enjoys collaborating to get the job done
* Positive attitude and energy, even during busy periods
Benefits
* Full training in VCarve design software and neon production
* Career development opportunities in both customer service and design
* A creative, supportive, and team-focused work environment
* Staff discounts on products
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Technology, Information and Internet
Notes
This description focuses on the role responsibilities, required skills, and benefits. It does not include unrelated job postings or boilerplate content from external sources. EEO information is assumed to be provided as required by law.
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