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Customer Service Superstars, We're on a Hunt for YOU!
Welcome to Protect Line, a leader in life insurance and protection solutions. We're a customer-focused, dynamic team committed to excellence. We are seeking an Inbound Customer Service Executive to join us.
This role involves being the first point of contact for customers. You must be adaptable and resilient, handling various calls—from missed call responses to claims and complaints. Maintaining professionalism and calmness during emotional interactions is essential.
Our Investment in You: At Protect Line, we believe investing in our employees fosters growth and opportunity. Helping people become their best selves allows us to deliver exceptional, caring service. We see protection as a promise for the future—your future.
Role Responsibilities:
* Answer inbound customer calls with friendliness and professionalism, even in challenging situations.
* Identify opportunities to discuss additional products and protections for customers.
* Assist with administrative tasks like data entry and record keeping.
* Cover reception duties when needed.
* Respond to Trustpilot reviews from customers.
* Collaborate with team members for effective workflow.
* Develop a strong understanding of our products and services.
* Continuously learn to achieve high customer satisfaction.
Ideal Candidate:
* Excellent communication skills with a friendly telephone manner.
* Genuine passion for customer service and resolving inquiries.
* Attention to detail and accuracy.
* Ability to multitask efficiently.
* Professional yet friendly approach, especially when covering reception.
* Positive attitude, adaptability, and team spirit, especially in sensitive situations.
Benefits:
* Salary of £26,000 + bonus opportunities.
* Comprehensive training programs.
* No weekend work; holidays during Christmas and Bank Holidays.
* Enhanced Family Leave policies.
* Flexible time off and holiday entitlement increases.
* Loyalty rewards for life events.
* Company events like summer and Christmas parties.
* Sabbatical options after 15 years of service.
* Referral bonuses of £1,500 per successful hire.
* Discounts, rewards, and pension benefits.
Join our extraordinary team of customer champions dedicated to doing the right thing. We aim for the extraordinary and invite you to be part of something special.
We value diversity, equality, and inclusion. Everyone is welcome to apply and flourish with us.
Note: Due to high application volume, if you haven't heard within 7 working days, your application may not have been successful.
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