Overview
Join to apply for the Head Receptionist role at Vets for Pets.
We are a thriving practice with an excellent reputation in the community and are looking for an individual to join us as Head Receptionist. We encourage all our staff to deliver outstanding care to both the client and their pets and perform their job to the fullest. This is a Full Time position based in Exeter.
What your typical day will look like
* As Head Receptionist, you will oversee the reception team, ensuring daily tasks are completed in a timely manner, while managing your own admin duties and maintaining a high level of customer service for all clients.
* You will provide a link between clients and the clinical team.
* Your focus is to provide an exceptional service to our clients and the best care possible to their pets, acting as a liaison between clients and the clinical team.
* Your ability to build strong relationships with clients, their pets and the practice team will be critical to your success.
* Your client service during a visit should ensure absolute client satisfaction and invite them to return for future visits.
* You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
* Coordinate the smooth running of day-to-day routines using our online booking system; computer literacy is a must. Organise pre-payments according to the practice payment policy.
* Bank Holidays on a rota basis; Weekend work required Sat 8:00–17:30 / Sun 10:00–16:30 on a rota basis. Shifts may vary on a Bank Holiday.
* You will arrange rosters for your team.
* You will help facilitate concerns with customers prior to escalation.
This is a Full Time role working 40 hours per week (shift patterns may vary between 8–10 hour days).
Benefits
In return, we offer benefits including 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.
Location
Exeter, EX2 7HX
We value diversity and inclusion and encourage applicants from all backgrounds. Even if your skills and experience don’t perfectly align, we want to hear from you if you think you can make a unique contribution.
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Administrative
* Industries: Veterinary Services
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Exeter, England, United Kingdom
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