A IT Support and maintenance company are seeking a motivated and enthusiastic IT Apprentice to join their team. This is an excellent opportunity for someone at the beginning of their IT career, with a passion for technology and a desire to build real-world experience while working toward a formal qualification. KEY DUTIES – * Provide first-line IT support to staff and users, under guidance * Assist in setting up and maintaining Windows 11 devices * Support basic network tasks (e.g., checking connectivity, cabling, IP configuration) * Monitor and maintain Wi-Fi connectivity and escalate issues where necessary * Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.) * Support software installations, patching, and troubleshooting * Assist with setting up user accounts, email, and permissions * Document issues and solutions in the IT support system * Visit local sites (as required) to support hardware or connectivity needs, you need to be a driver CANDIDATE REQUIREMENTS * Independent skills * Team work skills * Organisational skills * Good written and oral communication skills * Self-Motivated * Meets the eligibility below ELIGIBILITY * Living in the West Midlands area i.e. Birmingham, Solihull etc… * Employed, self-employed, career changers, returners to work or unemployed within the last 12 months. * Have the right to live and work in the UK. * Have access to a reliable internet connection with a PC/ Laptop. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available