Customer Team Member
Location: 32 Hopetoun Drive, Haddington, EH41 3AT
Pay: £12.60 per hour
Contract: 14 hours per week + regular overtime, permanent, part time
Working pattern: Shifts will fall between 10am and 10pm, including weekends, to be discussed at interview
What youll do
* Friendly and thoughtful service – you’ll put customers first by responding to queries, championing Co‑op products and membership, and delivering a great shopping experience.
* Work together to support colleagues in solving problems for customers and members.
* Ensure the store is safe and legal – keep shelves stocked, prices, dates and temperatures correct.
* Help introduce new products and services – share experiences so everyone learns together.
* Support your local community by getting involved in activities and events.
This role suits people who have
* A genuine care for customers and members.
* Great people skills and the ability to build positive relationships.
* A positive approach to change and problem‑solving.
* Flexibility to work a range of different shifts.
Why Co‑op?
* 30% discount on all Co‑op products in‑store and 10% discount on other brands.
* Pension scheme with up to 10% employer contribution.
* Wagestream – money management app giving access to a percentage of your pay as you earn it.
* 31 days holiday (pro rata for part‑time colleagues), bank holidays.
* Virtual healthcare services for you and your family.
* 24/7 employee assistance service.
* Full, paid training and support for personal development.
* Rotas shared three weeks in advance and phone access.
* Cycle‑to‑work scheme.
Building an inclusive workplace
We welcome applications from everyone and strive to create an inclusive environment where all colleagues can reach their full potential.
Disability Confident
If you have a disability, we can make reasonable adjustments and will offer an interview to disabled candidates who apply through the Disability Confident scheme, provided they meet the minimum criteria for a job.
As part of the application process you’ll need to complete two online assessments totalling about 20 minutes.
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