Job Description
Yolk Recruitment Public Sector and Not-for-Profit are proud to be partnering with Cardiff Community Housing Association (CCHA) to recruit an experienced and customer-focused Commercial Manager. This is a fantastic opportunity to join a forward-thinking, values-led housing organisation that is committed to delivering excellent services and sustainable community outcomes.
The Opportunity
As Commercial Manager, you will play a pivotal role in shaping and managing a diverse property portfolio, including market rent, sub-market rent, commercial properties, and Low-Cost Home Ownership (LCHO).
This is a highly visible, cross-functional leadership role where you will:
* Drive commercial and residential property strategies
* Oversee tenancy management, lettings, and income performance
* Ensure compliance across a varied portfolio
* Lead on service improvements and operational excellence
* Act as a key relationship manager for tenants, leaseholders, and partners
You'll be at the centre of operations - bringing teams together, improving services, and ensuring customers remain at the heart of everything.
Key Responsibilities
Portfolio & Strategy
* Lead the commercial and sub-market rent strategy
* Oversee community centre and commercial property performance
* Identify growth opportunities across new and existing schemes
Operational Management
* Manage lettings, allocations, arrears, repairs, and tenancy processes
* Oversee lease agreements, compliance, and statutory requirements
* Ensure strong performance across voids, income, and maintenance
Financial & Performance
* Monitor budgets, income streams, and arrears
* Deliver insightful reports to senior leadership and board-level stakeholders
* Drive continuous improvement through data and customer feedback
Leadership & Collaboration
* Work across departments to deliver a seamless customer experience
* Lead high-risk or complex projects
* Build strong internal and external partnerships
About You
We're looking for a commercially astute and customer-driven professional with:
* Experience in commercial and/or residential property management
* Strong knowledge of tenancy management and lease compliance
* Proven ability to manage income, arrears, and performance metrics
* Excellent stakeholder engagement and relationship-building skills
* A track record of driving service improvements and leading change
* Confidence working with data, reporting, and influencing decision-making
* A self-starter approach who can work independently
* A commercial mindset - understands income, value, and efficiency
* Proven track record of relationship management (tenants, businesses, partners)
* Resilience and the ability to drive change
Benefits
* Annual leave is initially 27 days plus 8 bank holidays per year with an extra day's leave added per year up to and including the fifth year, equating to 32 days plus 8 bank holidays.
* Opportunity to buy or sell up to 5 days leave each year.
* Hybrid working.
* Discounts across 4,000 brands and retailers across purchases including travel, food, entertainment and personal care.
* Defined Contribution pension with The Pensions Trust, contributing a minimum of 5% while you contribute from 4% to support your future savings.
* Health Plan.
Apply Now
To access the full job description and for a confidential conversation, please contact Hannah Welfoot at Yolk Recruitment.
To apply, please email your up-to-date CV demonstrating how you meet the requirements of the role.