Overview
Customer Service Advisers are being recruited for a well-known client in the logistics industry based in Ham Hall, Birmingham, B46. This is ongoing agency work with the intention of becoming a permanent position after a successful trial period. You must be willing to work within the alcohol industry to be suitable for this role.
Responsibilities
* Work as part of a team, liaising with established prestigious UK clients and hospitality site leads such as hotel, bar, and restaurant managers.
* Provide customer support including delivery updates, problem-solving, feedback, complaint handling, shortages, damages, etc.
* Maintain a good telephone manner and a friendly personality; be computer literate.
* Note: No previous experience is required; however, a stable work or education history is essential. Previous customer service, high-end retail or hospitality experience is advantageous.
Requirements
* Computer literate and able to operate various in-house systems
* Proficient with Microsoft Excel
* Strong work history
* Good level of speaking/reading/writing in English
* Good telephone manner and friendly personality
* Ability to travel to Ham Hall (public transport is very limited)
Details
* Hours of work: Day shifts (various) and Monday to Friday; 30-minute unpaid lunch break; 40 hours paid per week
* Salary: £12.21 per hour, rising to £12.50 per hour after 12 weeks
* Payroll: Weekly pay (every Friday)
* Benefits: Free parking, free tea and coffee, team building events (summer BBQ / sports day) organized by the office social committee
* Start: Immediate start with ongoing work and potential progression within a global logistics company
* Training provided and a relaxed dress code
* Annual leave: 30 days pro-rata once on a permanent contract
Application
If you are interested in applying and meet all of the requirements for the role of Customer Service Advisor, please click apply now below.
Job Information
* Job Title: Customer Service Advisor
* Company: Rapier Employment
* Location: Ham Hall, Birmingham (Hams Hall)
* Posted: Sep 8, 2025
* Closes: Oct 9, 2025
* Sector: Customer Services
* Contract: Temporary
* Hours: Full Time
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