Join Our Team as a Service Controller!
Are you ready to take your career to the next level? At
Finning (UK) Ltd
, we’re looking for a passionate and dedicated
Service Controller
to lead a dynamic team of engineers. Your mission? To ensure our customers receive an exceptional experience by optimizing resources and maintaining our high standards of service delivery. As part of the renowned
Rollo
brand, you’ll benefit from our rich heritage in the construction plant and power generation industries, backed by the expertise of one of the leading service providers in the field. Your Responsibilities
Customer Engagement:
Understand and respond to customer requests, prioritizing their needs and ensuring timely actions. Resource Allocation:
Allocate the right engineers to meet customer demands efficiently. Job Management:
Plan and oversee jobs to maximize engineer productivity and ensure smooth progress. Work Order Management:
Open and close work orders accurately to enhance billing accuracy. Team Leadership:
Directly manage and mentor a team of 4-8 engineers, addressing performance issues and fostering a culture of excellence. What We’re Looking For
Skills:
Strong customer service, planning, attention to detail, and excellent interpersonal skills. Knowledge:
Familiarity with gas and diesel engine products, engine control systems, and parts ordering processes. Experience:
Apprentice-trained engineer with at least 5 years in a similar role, including customer contact and major repair work. Working Conditions
This is an
office-based
position with a flexible working pattern between
7 AM – 6 PM
on weekdays, and potential Saturday work as needed. You will be responsible for planning and dispatching approximately
25 regional field engineers
. Why Choose Finning?
We believe our people are the heart and soul of our company. Here’s what we offer: Competitive Salary 25 Days Annual Leave
+ Bank Holidays (with the option to purchase an additional 5 days) Annual Bonus Company Laptop and Phone Generous Benefits:
Up to 7% pension, life insurance, healthcare benefits, and more! Family-Friendly Policies:
Enhanced maternity and paternity packages, flexible working options, and support from a team of Mental Health First Aiders. Community Engagement:
Opportunities to support your charity of choice through our “Give As You Earn” program. Our Commitment to Diversity
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, encouraging individuals from all backgrounds to apply. We are committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. If you’re ready to join a global organization that values your contributions and offers industry-leading training, apply online today! Let’s build a brighter future together at Finning!