Tasks will include:
* Preparation of applications including taking instructions and making online applications – this requires significant levels of client contact;
* Providing telephone advice and able to undertake outreach work when required;
* Remaining aware of all relevant rules, policies and best practice affecting all aspects of welfare and debt advice with a working knowledge of how to support with issues relating to family, employment, housing;
* Proactive management of casework, advice to clients and general service delivery, ensuring the highest standards are consistently met; and
* Build up a network of partners, including statutory authorities such as local authorities.
Requirements
Applicants must:
* Be qualified as a solicitor;
* Does not have to be Tamil speaking
* Be willing to be based in the office for the duration of their employment;
* Possess excellent communication skills, both written and oral;
* Be comfortable with using Microsoft Office and the online system for welfare and debt advice work;
* Demonstrate high levels of analysis; and
* Have experience of client contact and care and previous experience in this field of work.
Desirable:
* Candidates with experience or knowledge of advocacy are preferred