Job Title: Repairs Planner
Location: Hitchin
Salary: £17ph weekly pay
Sector: Social Housing Maintenance
FULLTIME OFFICE BASED 08.00-16.30 MON-FRI
The Role
We are looking for 4 x Temporary Planners to join our team based in Hitchin.
This is a contract role until the end of June, and we are seeking candidates who can start immediately.
Working hours: Monday to Friday, 8:00am - 4:30pm
Location: Office-based, 5 days per weekAs a Planner, you will be responsible for coordinating and managing the schedules of our tradespeople, ensuring operations run smoothly.
This role is ideal for someone with strong customer service and organisational skills.
The Customer
You will be part of one of THE COMPANY's largest Social Housing contracts, Birmingham City Council.
This is an expanding £50m Repairs & Maintenance, Capital Works and Retrofit contract, and the largest social housing contract in Europe.
We are responsible for over 22,500 properties across the Birmingham area, including:
Low-rise properties
Medium-rise properties
A significant number of high-rise blocks
Duties and Responsibilities
Allocate work to tradespeople within agreed timescales
Efficiently resource work by tracking tradespeople's availability and location
Promote and maximise first-time fixes
Monitor and report service delivery issues to senior service controllers
Manage, move, and reschedule jobs to meet service levels and minimise travel time
Produce client reports
Manage appointments and maintain appointment systems
What You Will Need
Essential Criteria
Previous experience in a customer-facing role (e.g. call centre or retail)
Ability to work well under pressure
Strong interpersonal skills and ability to build relationships with trades, colleagues, clients, and managers
Desirable Criteria
Experience in Planning, Customer Service, or Call Centre roles
Experience in social housing repairs and maintenance
Permanent Benefits - IF OFFERED AFTER TEMP BASIS
Competitive salary based on experience + profit-related bonus
25 days annual leave + bank holidays + your birthday off (34 days total)
Sick pay
26 weeks full pay maternity leave
Annual pay reviews
8 weeks full pay paternity leave
Discounted gym memberships (national and local)
Up to £3,000 colleague referral fee
Access to extensive training via in-house Learning Management System
Private healthcare and dental care
Cycle to work scheme
Retail and mobile phone provider discounts
If you have the relevant experience for this PLANNER role, please email your CV to