Customer Service Assistant
Wisbech
Contract
£13.26 per hour
Our client is seeking an experienced Customer Services Advisor
Fully Office based in Wisbech – no hybrid working.
The hours are Monday - Thursday 8.45am - 5pm and Friday 8.45am - 4.30pm.
Provide a professional, welcoming, and efficient front-line reception and multi-channel customer service to the public and visitors, while supporting the wider Customer Services team with administrative tasks. Take ownership of enquiries and aim to resolve them at the first point of contact by using online resources, collaborating with colleagues, and working with CCC services and partner agencies. Ensure every interaction is customer-focused, accurate, and delivered to a high standard.
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs
Confident understanding & application of Customer Service principles and procedures
A customer service background with proven experience of interacting with customers face to face, online and by telephone.
Demonstrable customer focus with a commitment to work towards a relevant professional qualification.
Working understanding of Windows & Microsoft packages (including: Word, Excel, E-mail, Power Point, Internet)
Understanding a requirement for confidentiality
Knowledge of office systems/procedures
Knowledge of Council policies & procedures
Experience of local authority working
An understanding of legislation and guidance on Data protection and discrimination
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer