Job Description
As a Retail Customer Advisor at Three UK you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve unparalleled standards and hit sales targets together as a team.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring prompt resolution.
Qualifications
Full training will be provided so no prior knowledge of our products is required. Ambition and the drive to learn matter most.
Key qualities you should possess:
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Employment Details
Location: 60 Church Street, Liverpool, United Kingdom, L1 3AY
Salary: £13.72 per hour + an on‑target bonus of 15%, paid out monthly based on store performance.
Working Hours: 12 hours across 2 days per week, including weekends on a rotation basis.
Benefits
We offer competitive pay, bonuses, up to 31 days off plus 2 bank holidays, and a range of benefits such as discounts, vouchers, a pension plan and learning & development tools.
EEO Statement
We believe everyone should have the opportunity to interview for a role that matches their skills. For reasonable adjustments to interview and assessment processes, please contact jobs@three.co.uk.
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