We have an exciting opportunity to join our Sports and Active Life team as a Duty Manager, overseeing day-to-day operations across our two vibrant university sports centres. As Duty Manager, you’ll be the operational lead on shift, ensuring the safe, efficient, and customer-focused running of our facilities. You’ll manage and support front-line staff, uphold the highest standards of health and safety, and respond effectively to operational issues including maintenance, cleaning, and pool management. This is a varied and hands-on role within a supportive university environment that values teamwork, professional development, and wellbeing. You’ll gain experience across pool plant operations, customer service, and facility management, with opportunities to develop through formal training and career progression within the sports sector. About you To be considered for the Duty Manager role, you’ll need 5 GCSEs (grade C/4 or above) or equivalent qualifications, along with experience in a customer-focused environment. Previous experience in the leisure, fitness, or recreational sector would be an advantage, as would a good understanding of health and safety policies and operational procedures. We’re looking for someone who can stay calm and confident in fast-paced or emergency situations, with strong communication and problem-solving skills. This is a hands-on, people-focused position that offers real variety — from leading daily operations to ensuring an excellent customer experience. The role involves various shift patterns including evenings, and weekends, so flexibility across the seven-day operation is essential. Additional information Informal enquires are welcome and should be made to Aaron Spencer at [email protected] As part of the University’s ongoing commitment to professional development, this role will also be considered on a seconded basis for existing staff members. Please ensure this is discussed with your line manager prior to applying. More information regarding secondments can be found here The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world. As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive. We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment. Unable to show this video due to your cookie preferences