Colleague Relations Advisor
Stafford Fulfilment Centre (SFC)
£28,000 per annum / 39 hours per week, Mon – Fri, with flexibility to work occasional weekends and nights based on business needs.
Pets At Home is seeking a Colleague Relations Advisor to join our team at the Stafford Fulfilment Centre. This role involves providing professional Employee Relations advice and case management support to our staff.
The Role:
As a Colleague Relations Advisor, you will be a key contact for managers across warehouse and transport, offering guidance on policies and procedures, and managing employee relations cases to mitigate risks. The role requires building strong relationships, providing solutions-focused advice, and ensuring legal compliance.
Key Responsibilities:
* First point of contact for managers, coaching on people policies and procedures.
* Manage colleague relations cases, escalating complex issues appropriately.
* Attend hearings and meetings, providing advice and note-taking as needed.
* Maintain accurate case logs and support HR reporting.
* Draft and administer letters related to investigations, disciplinary actions, grievances, and appeals.
* Ensure compliance with employment legislation and update policies accordingly.
* Support the progression of ETs and liaise with ACAS.
* Contribute to policy improvements to enhance colleague experience.
* Collaborate across the People Team to promote effective relationships.
About You:
* Proven HR generalist experience, preferably as an HR Advisor.
* Strong customer focus and stakeholder management skills.
* Highly organized with excellent attention to detail.
* Effective communicator, both written and verbal.
* Ability to multitask, prioritize, and work under pressure.
* Proficient in Microsoft Office and HR systems.
* Flexible to work additional hours as needed.
What you’ll get in Return:
* Competitive pay rates.
* Holidays: 33 days including bank holidays, increasing to 36 after two years.
* Birthday holiday incentive.
* Stakeholder pension, health insurance, life assurance.
* Discount scheme and voluntary benefits.
About Us:
Pets At Home is committed to being a great place to work, recognized as a top employer and offering opportunities for personal growth in a supportive environment. Our distribution centers are vital to our success, ensuring our stores are stocked and ready to serve our customers and their pets.
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