As a Customer Service Representative, you will be responsible for all aspects of account management for several National, Key, and Independent retail accounts stocking Skechers footwear. Do you have excellent customer-facing communication skills and the ability to effectively resolve queries? If so, we want you to join our team as a ‘Skechers Customer Service Representative’. You will be responsible for liaising with customers daily, effectively resolving queries, taking sales orders over the phone/email, and advising delivery dates. Keying orders for immediate and forward delivery, liaising with our warehouse to ensure that pick tickets are raised for all designated customer orders, and advising them on our requirements is an essential part of the role. As well as working with our Sales team and updating them on the status of accounts/orders as necessary whilst managing the order book by maintaining accurate data on the system where necessary by our availability and requirements. With competitive salary and benefits, plus opportunities for career growth. You can make your mark in the world of retail with Skechers! We want you to be yourself and feel welcome when you join us. This role is office based in our St Albans Head Office. What We’re Looking For Excellent communication and interpersonal skills Positive, self-oriented attitude with a commitment to offering superior service Detail oriented and organized Ability to work in a team environment Have a good understanding of the English language Good presentation and numerate with an eye for detail when entering data Proficient in MS Office (Word, Powerpoint, Excel and Outlook) Confidently able to communicate and liaise at all levels Knowledge of fashion and/or footwear industry Articulate with excellent written skills Ability to interpret documents such as customer orders, e-mails, safety rules, policies and procedures and operating/maintenance instructions Ability to think outside the box Be self-motivated and can work on own initiative Have a positive outlook Professional with good communication skills Friendly and approachable Creative with the ability to think ahead Skechers Offers Competitive salary and benefits package Opportunities for career growth and development A fun and dynamic work environment Product discount Free onsite parking Find out more about our benefits and perks once you’ve applied! This is a great opportunity to join us and make a positive impact. If you feel you can be a true brand ambassador for Skechers. Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants. BE YOU – FEEL WELCOME About Skechers Skechers (NYSE: SKX), a global, Fortune 500 brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good. Be You - Feel Welcome Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants. Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.