Job Details GLOUCESTER, Gloucestershire Description Technical Support Operative The Role This is a fantastic opportunity for a proactive and solutions-focused applicant to monitor and review live, real time actions for a customer-based system. You will remotely monitor Refrigeration and HVAC assets across the UK for one of our key retail customers. Job responsibilities include: Provide technical support and carry out remote investigations, conversing with on-site engineers to diagnose faults. Monitoring remotely connected assets, ensuring all are set up to run efficiently to optimise energy saving. Suggest opportunities from insights gained through analysing data. Support the customer and drive innovation in their business model. Qualifications Skills & Experience: To fit with Loweconex values: As a people-orientated organisation, candidates must demonstrate a strong fit with our core values, Listen, Celebrate, Make a Difference and Innovate. The successful candidate will be an enthusiastic and curious individual who is passionate about pursuing a career in a fast-paced, innovative organisation. HVAC and/or Refrigeration experience preferred but not required. Desired Skills and Qualities: Higher education, beyond GCSE level. Experience reviewing reports and analysing large data sets. Proactive, solutions-focused approach to challenges. Process-orientated and drive to succeed. Superb organisational skills. High level of interpersonal communication. Proficient in Excel, Powerpoint, Word and Outlook. Excellent presentation skills. Excellent decision making and problem-solving skills. Both reactive and proactive to completing tasks. Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. Lowe is an equal opportunity employer and committed to a diverse workforce. We are incredibly selective in our hiring and shortlisting for this vacancy will be completed on the basis of merit. Candidates should tailor their CVs to reflect our essential criteria.