Join Our Exclusive Team at Zental Location: Knightsbridge | Full-time At Zental, we strive to provide a premium and comprehensive dental experience for all our patients. Our high-end boutique practice in Knightsbridge is a perfect blend of quality dental care and patient-centred service. We focus on every small detail and aim to deliver a quality customer service experience. We ensure that each patient is treated with the utmost care and attention in a serene and elegant environment. Assistant Dental Manager & TCO We’re seeking a professional and personable individual with a strong background in premium dental customer service to support the daily operations of our boutique practice while guiding patients through their treatment journey. Why Join Zental? Work in a modern, holistic-focused practice with a luxury feel. Be part of a growing, innovative brand with real development opportunities. Enjoy staff discounts and access to external training and certifications. Join a collaborative team that values excellence and attention to detail. Your Role As Assistant Manager and TCO, you'll ensure smooth front-of-house operations while delivering a high-quality, personalised patient experience. From managing daily workflows to discussing treatment plans, you’ll help create a seamless, supportive journey for every patient. Key responsibilities include : Delivering a first-class patient experience, ensuring all customers feel valued. Managing all aspects of Front of house duties, including but not limited to handling patient enquiries both in person and over the phone, appointment scheduling, taking payments, invoice management, Management of treatment plans, supporting customer service journey and team, and ensuring that patients proceed with the required treatment including discussing finance options. Serving as a liaison between patients and the clinical team, ensuring flawless communication in all areas. Handling transactions and payments, maintaining discretion and adherence to practice policies. Overseeing practice logistics, including supplies and coordinating deliveries. Gathering and sharing patient feedback to ensure the highest standards of service are provided at all times. Essential requirements: A passion for delivering exceptional, personalised service to every patient. Past experience in premium/luxury customer service, hospitality, or healthcare settings. Impeccable organisational skills with the ability to manage multiple tasks efficiently. Exceptional communication skills, both written and spoken. A proactive approach, anticipating needs and providing thoughtful solutions. Proficiency in IT, including Microsoft Excel and practice management software. A professional, warm, and confident demeanour. Preferable requirements: University degree or equivalent qualification Previous experience in healthcare Growth Opportunities At Zental, we value and invest in the development of our team. As part of our growing practice, you will have opportunities for career advancement and the chance to explore numerous roles in a growing business. You will also be exposed to leading-edge dental technologies and the latest industry advancements, helping you build a long-term career with us. Ready to Join the Premium Holistic Experience? If you’re ready to elevate your career in a prestigious, forward-thinking environment and make a lasting impact, we would love to hear from you.