Role Overview
End‑to‑end account management of relationships with accounts, based on sound commercial input and superb service. Develop relationships at all levels within accounts and with their clients as appropriate, deliver sales and margin across the Group, manage debt, and implement business initiatives through effective influencing and a strong personal brand. Fully accountable for the delivery of all KPIs and communication/engagement with the Group.
Responsibilities
- Achieve set sales plans and implement strategies to grow sector sales in accordance with targets.
- Understand the drivers of margin rate within the business (by store and category) and develop strategies for improvements in line with sector requirements.
- Accountable for overseeing necessary debt management in conjunction with appropriate support functions.
- Induct and integrate new stores to ensure a professional onboarding experience.
- Service and support key accounts with tailored support, including commercial reviews focusing on sales, profit, loyalty, operating standards, investment & development, community, growth opportunities, succession/exit and income via Costcutter (rebates, loyalty payments etc).
- Own end‑to‑end resolution of issues, proposals and escalations, providing a proposed solution and escalating to Business Development Director only when necessary.
- Deliver business initiatives within set timescales, ensuring ownership, commitment and first‑time implementation.
- Identify opportunities for capital expenditure and development with the Group, working closely with the development team to ensure a strong conversion rate.
- Provide timely updates to line manager on segment activities, for monthly and quarterly updates to the Senior Team.
- Attend sector/operational team meetings to present CSG strategy updates and activities.
- Liaise with key segment central contact to obtain monthly reports, review data and develop strategy to grow sales and profitability.
- Set clear, challenging targets and manage any direct reports to ensure achievement.
- Drive a team culture of support and continual improvement, and behaviour in line with company values.
- Inspire, coach, motivate and mentor direct reports, sharing experience and knowledge to support their development.
- Utilise performance management processes including PDRs, career progression, personal development plans and, where required, manage under‑performance in a timely manner.
- Manage necessary people processes/controls including whereabouts, mileage, health & safety, absence, discipline, grievance.
- Strong commercial understanding of Symbol Group industry, including competitor market activity and market trends.
- Ability to understand a profit and loss account and commercial/financial information.
- Spot opportunities for growth and development.
- A detailed eye for retailing standards and the ability to influence member compliance.
- Full detailed knowledge of CPOS/EPOS, including interrogation of data and ability to support retailers with its use.
- Outstanding presenting and influencing skills.
- Confident, driven and enthusiastic self‑starter.
- Ability to prioritise and balance proactive and reactive tasks.
- Build exceptional relationships with internal and external stakeholders at all levels.
- Effective time management.
- Work across a wider team of peers, sharing best practice, networking and supporting each other's challenges.
- All behaviour displayed in line with company values.
- Outstanding organisational skills, with requests made centrally responded to within deadlines and returned in full.
