NOSCS Technical Support Officer
Application Deadline: 23 March 2026
Department: NOSCS
Employment Type: Permanent - Full Time
Location: Oxford
Compensation: £35,681 - £45,212 / year
Description
We are looking for a collaborative and adaptable Technical Support Officer to join the NOSCS (North Oxford Shared College Service) IT Team.
This is a varied and rewarding role that blends hands-on IT support with project coordination and specialist team collaboration. You will work closely with the support and technical teams to ensure continuity of service across a group of Oxford colleges, helping to balance day-to-day operational support with strategic IT initiatives.
If you enjoy solving problems, supporting users, contributing to improvement projects, and working across teams, this role offers a unique opportunity to develop both your technical and project experience within a dynamic higher education environment.
We welcome applications from individuals with a range of professional backgrounds. You may have developed your experience through higher education, industry roles, apprenticeships, certifications, or hands-on technical work.
Main Duties and Responsibilities
Project and Specialist Support Responsibilities
* Provide technical and logistical assistance to a small team of technical specialists on projects across the group of colleges.
* Support project planning, implementation, testing, documentation, and rollout.
* Coordinate suitable times with Senior IT Officers and technical specialists where projects may affect college services.
* Ensure appropriate follow-up and post-implementation support.
Cover Responsibilities – Senior IT Officers IT support and customer service
* Provide full desktop support and management for users with managed devices.
* Handle support requests through the service management tool - ensuring that requests are handled correctly, and the service delivered is to the highest standard.
* Provide support to members and guests of colleges in connecting their personal equipment to a college or University network.
* Where applicable, provide equipment procurement, maintenance and repair, training and advice.
* Actively engage with University bodies including central IT Services in relation to IT support issues.
Systems Administration and Infrastructure
* Maintain account and group policy information within Active Directory.
* Installation of core site licensed software, backup software, auto-updating antivirus software and operating system patches, either locally or remotely.
* Maintain knowledgebase articles relating to service desk support matters.
Endpoint Device Administration and Maintenance
* Deploy and maintain staff and computer room computers, operating systems and applications through local toolsets.
* Setup computers and peripherals for examinations.
* Plan and carry out IT inventory exercises ensuring that IT equipment data is regularly checked, maintained, and kept up to date.
Other
* Respond to security and copyright issues notified by the University, arising from use of the network; follow protocols and help with remediation of supported user devices.
* Arrange for the recycling or sale and collection of old equipment.
* Monitor service desk monitoring system for problems in the hosting college and ensure that all appropriate services are healthy.
* Deploy VoIP phones provided through the University.
* Represent the IT department at college operational meetings as required.
* Engage in relevant training and self-improvement, developing specialist skills and knowledge.
* Since this is an appointment within a field characterised by continual change, the duties would require ongoing review and adaptation.
Additional Responsibilities
* Act as a liaison between project teams and the IT Service Desk to ensure alignment of operational and project-based work.
* Create or contribute to project-related documentation and training for college users.
* Contribute to continuous improvement of IT service delivery and user experience.
* Assist in IT inventory tracking related to both support and project functions.
* Engage in relevant training and self-improvement, developing specialist skills and knowledge.
* Since this is an appointment within a field characterised by continual change, the duties would require ongoing review and adaptation.
Selection Criteria
Essential
* Experience of delivering a high level of customer service.
* Strong problem-solving skills, with a track record of finding effective and innovative solutions to both technical and non-technical problems.
* A good understanding of networking concepts (for example, an understanding of the functionality provided by DHCP, DNS etc. to Windows computers; to diagnose common configuration problems on computers relating to these services).
* Sound knowledge and experience of supporting a range of IT applications, platforms and technologies.
* Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources.
* A record of working with Windows Active Directory and File and Print services.
* A basic working knowledge of Virtualisation technologies such as Microsoft Hyper-V or VMware vSphere.
* Experience of having supported users in the use of a variety of Microsoft 365 applications.
* Experience of developing professional and effective working relationships with customers and key stakeholders
* Experience of working effectively within a team and collaborating with others to achieve a goal.
* Good record keeping abilities, with the ability to log details of problems and solutions in a help desk system.
* Experience of writing procedural and/or support documentation.
* Ability to manage own time effectively and to be prompt and punctual.
* Ability to clearly and accurately communicate processes and procedures verbally and in writing
* Good standard of education to include BTEC or equivalent professional qualification.
* Prepared to work unusual hours on occasions in cases of operational necessity.
* Proven ability to balance daily support work with project responsibilities.
* Strong communication skills across technical and non-technical stakeholders.
* Demonstrated flexibility in adapting to changing priorities and working across sites.
* Experience supporting or coordinating technical projects or rollouts.
Desirable
* Delivery of IT support services within higher education institutions.
* Experience of working with network access control, network switches, VLANs and WiFi controllers.
* Knowledge and experience of best practice in customer service and/or IT service management.
* Experience of utilising knowledge management processes or tools.
* Experience collaborating with or supporting technical specialists or engineers.
* Understanding of project management concepts or tools.
Terms and Conditions
The salary will be £35,681 - £45,212 per annum (University Grade 6 including Oxford University Weighting) based on 36.5 hours per week.
Benefits of working for NOSCS include 38 days holiday (including bank/public holidays), the option to join a University pension scheme and one free meal whilst on duty and the kitchens are open.
To apply for this position, please complete the application form available via the 'Apply Now' button. The deadline for applications is midday on Monday 23rd March 2026.