Job Title: Process Associate
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
Amazon is a highly data-driven company highly passionate about its customers. It is vital to ensure customers always receive their orders on time and with quality. The processes at the Fulfillment Centers (FCs) are largely manual, involving large numbers of associates. A critical role is that of a Process Associate who mentors and guides associates to meet customer expectations by following standard work practices, with safety and quality in mind.
Job Responsibilities:
1. Manage daily shift operations:
* Administer associate management
* Allocate jobs to associates
* Monitor and mentor associates on productivity, quality, and safety
* Monitor counts and resolve issues in queues
1. Ensure shift quality and develop action plans
2. Prepare and implement training and development plans for associates
3. Conduct daily 4M and 5S audits at work stations
4. Act as stand-in for Area Manager when required
Basic Qualifications:
* High school diploma or equivalent
Preferred Qualifications:
* 2+ years of experience with Microsoft Office products and applications
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Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected categories.
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