Responsibilities
* The responsibilities of the Support Engineer are as follows: Contribute to the handling and resolution of incidents.
* Contribute to the support of the RUN N2/N3 team and to the resolution of incidents/problems related to production.
* Contribute to the analysis of incidents by the IT RUN team, and recommend the actions to be implemented depending on the incident reported.
* Contribute to the implementation of developments to resolve the incident.
* Contributing to the unit tests and writing the documentation relating to the changes made before going into production. Contribute to the respect of commitments/SLA's
* Contribute to the respect of commitments in terms of deadlines and quality of provided work.
* Assist the RUN teams in production
* Contribute to the validation of deliverables / procedures for the RUN/PROJECT team during deployment.
* Assist the RUN team with requests for training/technical consultation.
* Provide training for the RUN teams
* Contribute to network improvements and carry out the regression tests.
* Ensure on-call duty according to the schedule and respond to intervention needs outside working hours.
* Help to draw up on-call schedules
* Respond and deal with incidents outside working hours.
Key Requirements
* Bachelor’s Degree in computer Science or equivalent studies/ experiences
* Minimum of 3 years of professional experience in Payment domain
* Good skills in development and coding (PL/SQL, C,C++,Java, HTML, Phyton, Oracle Data Base….)
* Hands‑on experience in incident management
* Proven results‑oriented person with focus on delivery
* Excellent communication and inter‑personal skills to manage functional and technical stakeholders across multiple business units
* Ability to work under high pressure and provide clarity in confusion situations
* Location Singapore
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