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Our client is seeking a Compliance Assurance Officer/Manager, possessing 2-3 years of experience in credit lending to support compliance monitoring.
The person will oversee consumer duty outcomes testing and support the delivery of the compliance monitoring plan.
Overall purpose of the role:
The focus of this role is to lead assurance monitoring, deliver quality assurance monitoring in support of the 2LOD compliance risk management framework and operational processes within 1LOD. The Compliance Assurance Manager will support thematic and assurance monitoring reviews with a particular focus on regulatory risk, providing an appropriate balance of support, guidance, and challenge to achieve regulatory compliance and good customer outcomes.
Responsibilities and accountabilities:
* Support and deliver the compliance assurance monitoring programme, delivering high-quality risk-based monitoring and reporting to evidence regulatory compliance.
* Contribute to the Compliance Assurance Plan and other compliance initiatives, managing the framework for delivery of compliance risk thematic reviews and ongoing monitoring activities.
* Deliver assurance monitoring and work closely with other risk functions to support all monitoring activities.
* Conduct customer outcomes testing in accordance with regulatory requirements of the consumer duty regulations and second line assurance framework.
* Identify and report on compliance risks, providing insightful advice and recommendations for risk mitigation.
* Maintain policies and standards for testing and monitoring compliance controls across all functions and business activities.
* Develop standards for scoping, performing, and documenting compliance assurance activities.
* Act as an advocate for compliance with all legal, regulatory, and company standards, promoting a positive risk culture within the first line of defence, especially regarding customer outcomes.
* Liaise regularly with first-line business areas to understand key processes and control support for compliance, identifying gaps and weaknesses, particularly in Arrears Management, Vulnerable Customer Management, and Complaints Handling, ensuring good customer outcomes.
* Maintain up-to-date knowledge of the FCA Handbook and key regulatory requirements (e.g., Consumer Duty, CONC, DISP, SMCR, and the CCA), applying these to advice, guidance, and assurance activities.
You:
* Minimum of 2 years' compliance monitoring experience in a consumer credit environment.
* Focused on customer outcomes with a sound understanding of Consumer Duty and relevant regulation.
* Strong background in audit or assurance testing.
* Proven ability to write detailed policies, procedures, regulatory updates, and breach reports.
* Strong interpersonal skills, capable of establishing effective relationships at all levels.
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