Centre Experience & Commercial Manager Reading - brand new building by the station Permanent £40,000-£50,000 + OTE up to £60,000Step into a leadership role where every day blends strategy, service, and sales. This is your chance to run a brand-new, premium workspace destination in the heart of Reading - a hub where energy meets excellence, and customer journeys are as polished as the building itself.The Role:As Centre Experience & Commercial Manager, you'll own the success of the centre - leading from the front to deliver an exceptional customer journey and outstanding financial results. You'll be the face and energy of the building: ensuring members, guests and event clients receive a five-star experience while you maximise opportunities for growth across co-working memberships and meeting room sales.This is a role for someone who enjoys autonomy, visibility, and impact - equal parts hospitality leader, sales strategist, and operational expert.Key Responsibilities Take full responsibility for the centre's performance, driving revenue and profitability.Lead, coach, and motivate your on-site team to deliver exceptional service and memorable experiences.Build strong relationships with customers and local businesses to grow co-working memberships and event bookings.Ensure seamless on-boarding and day-to-day operations, from move-ins to facilities and health & safety compliance.Oversee suppliers, budgets, and reporting with a keen eye for quality and cost efficiency.Champion the customer journey from day one - onboarding, engagement, and retention.Champion continuous improvement - always looking for smarter ways to deliver value and elevate standards. About YouThis role suits an engaged, customer-driven manager with commercial savvy and a genuine passion for people. You'll have a track record of turning enquiries into loyal customers, leading teams that deliver excellence, and taking ownership of results.You'll bring: Proven experience in flexible workspace, hospitality, or events operations.A commercial mindset - confident with budgets, performance targets, and business development.Natural leadership with strong communication, motivation, and organisational skills.Resilience, initiative, and pride in creating great places to work and collaborate. What's on Offer £40,000-£50,000 base + OTE of £60,000Modern, high-spec centre just moments from Reading StationFull training and professional developmentDynamic, high-tech centre in a brand-new Reading developmentGenerous benefits and ongoing professional development Join a workspace that redefines how people connect, collaborate, and create - and be the person who makes it all happen.Customer experience meets commercial leadership. This is your platform to shine.