Senior Groups & Events Coordinator Department: G&E Planning
Location: London, UK
Hotel: Meli White House
Package: Competitive salary
About the Hotel Meli White House is a modern and elegantly refurbished hotel ideally located next to Regent's Park, just a short walk from Oxford Circus and Regent Street. With excellent transport links and a vibrant setting, the hotel offers a dynamic environment where service excellence and guest experience are at the heart of everything we do.
Whats in it for you? Global career opportunities across more than 350 hotels worldwide
Exclusive hotel rates for you, your friends & family with Meli Hotels International
Company pension scheme and life assurance
Refer-a-friend bonus (£500 after successful completion of probation)
28 days holiday including public holidays
Health cash plan & discounted dental cover with HSF
Unlimited access to Melis global e-learning platform
High-street discounts through Perks at Work
Meals on duty and team activities
Mission As a Senior Groups & Events Coordinator, you will play a key role in ensuring the successful planning, coordination, and execution of groups, meetings, conferences, and events at the hotel. From the moment contracts are confirmed through to post-event follow-up and billing, you will deliver exceptional service while maximising revenue opportunities and ensuring operational excellence across all stages of the guest journey.
You will support the Senior Groups & Events Manager in the smooth running of the department, ensuring seamless communication between clients and hotel teams while consistently exceeding expectations.
Key Responsibilities Operational Excellence Coordinate and manage all confirmed groups and events from contract stage through to post-event follow-up and billing
Prepare and distribute BEOs, event postings, weekly event summaries, and conference & banqueting reports
Ensure all bookings and event details are accurately loaded and maintained within SAP systems
Liaise closely with operational departments to ensure all client requirements are delivered seamlessly
Attend operational and BEO meetings, representing the Groups & Events team professionally
Support and guide Groups & Events Coordinators with daily operations, decision-making, and guest queries
Conduct hotel showrounds and presentations for new and existing clients
Manage rooming lists, deposits, payments, and billing instructions accurately and efficiently
Be present during events when required to oversee delivery standards and identify future sales opportunities
Handle guest and client complaints with professionalism, speed, and care, escalating where necessary
Support revenue generation through upselling opportunities and tailored F&B packages
Maintain accurate filing systems, correspondence records, and administrative procedures at all times
Ensure all accounts are reconciled and closed within required deadlines following events
Collaborate closely with Sales, Reservations, Finance, Front Office, and Food & Beverage teams to deliver exceptional service
What were looking for Previous experience in Groups & Events, Conference & Banqueting, or Hotel Sales within hospitality
Strong organisational and administrative skills with excellent attention to detail
Experience using SAP, OPERA, or similar hotel management systems is advantageous
Ability to manage multiple events and priorities in a fast-paced environment
Strong communication and relationship-building skills
Commercial awareness with a passion for delivering exceptional guest experiences
A proactive, solution-focused, and team-oriented approach
Fluency in English is essential; additional languages are advantageous
Eligibility to work in the UK is essential
Because belonging to the great Meli family is being VIP At Meli, our people are at the heart of everything we do. From the most junior roles to senior leadership, everyone is valued for their unique contribution. We are all Very Inspiring People, united by our passion, warmth, and commitment to excellence and that includes you.
Our Commitment to Diversity & Inclusion We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across our teams, creating a respectful and supportive workplace for all. We believe our differences make us stronger and help shape a more responsible and sustainable future.
If you want to be a Very Inspiring Person, apply now and start your journey with Meli. Follow us on: Instagram LinkedIn Twitter Indeed Glassdoor
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