Job Description
Job role – Service Advisor
Location – Chichester, West Sussex
Salary – £28,000 OTE + benefits
Hours – Full time (Monday to Friday, Saturday 1 in 3)
I am working with an established dealership in Chichester, West Sussex who are seeking a Service Advisor to join their friendly team. Working as a Service Advisor this role offers you the opportunity to use your customer service and administration skills to keep our service department running smoothly, reporting to the Service Manager.
The successful Service Advisor will receive full manufacturer training with the added benefit of working for a Company that believes in progressing and developing their team, so full dealership training will be provided.
The Service Advisor role requires an outgoing, enthusiastic motivated individual who has excellent people skills to ensure the highest level of customer experience is always provided.
Key responsibilities for the Service Advisor role are:
1. Taking service, repair and maintenance bookings via telephone, face to face and email contact
2. Processing bookings through the internal (Kerridge) IT system
3. Liaising with the workshop team to ensure all is in place for each booked job
4. Keeping customers informed throughout work in progress – upselling any additional work requirements
5. Presenting and upselling a range of approved products and services
6. Undertaking all related administration (including invoicing), handing over cars, and taking payments
7. Ability to meet manufacturers customer satisfaction standards.
For this Service Advisor position, you will have:
8. Previous experience within Customer Service is essential
9. Enthusiastic and passionate about the motor trade
10. A valid full UK driving licence
This is a company who focuses on people being at the heart of everything they do. They recognise and reward hard work, loyalty and achievements. As well as a competitive salary and bonus scheme, you will benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing.
Do you know someone who might be right for this position? Refer a friend or colleague and earn yourself a referral fee.
Please see our website for more details.
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