Customer Service Administrator
Pay Rate: £12.71 per hour
Hours: 09:00 - 15:00 Monday - Friday
Location: Bewdley, Worcestershire
The Best Connection are looking for a Customer Service Administrator for a company that manufactures and installs high-quality garden buildings across the UK. The role would involve supporting customers throughout their journey, handling administration tasks, and assisting the sales and operations teams.
Key Responsibilities
- Handling customer enquiries via telephone, email and online channels.
- Providing excellent customer service to customers and agents throughout the order process.
- Processing customer documentation, order acknowledgements and delivery notifications.
- Supporting after-sales enquiries and resolving customer issues professionally.
- Distributing customer sketches and obtaining approvals before production.
- Assisting with bespoke quotation requests.
- Carrying out general office administration, including filing, scanning and document management.
- Managing incoming and outgoing post.
- Coordinating the distribution of brochures, marketing materials and point-of-sale items.
- Booking accommodation and travel arrangements for installation teams when required.
- Updating internal systems and maintaining accurate customer records.
- Working closely with sales, production and installation teams to ensure a smooth customer experience.
What We’re Looking For
- Previous experience in a customer service or administrative role.
- Excellent telephone and email communication skills.
- Strong organisational skills and attention to detail.
- Good IT skills, including Microsoft Office.
- Ability to manage multiple tasks and work effectively in a busy environment.
- Positive attitude and a willingness to support different departments.
- GCSEs (or equivalent) in English and Maths preferred.
Benefits
- Full training and ongoing support.
- Opportunity to develop your career within a growing business.
- Free on site parking
Other benefits of working for The Best Connection Group Limited include
- Ongoing assignments.
- Online payslips.
- Weekly pay.
- Pension contribution.
If you enjoy helping customers, have strong administrative skills and want to be part of a successful UK manufacturing business, we would love to hear from you. Apply today with your CV!
The Best Connection is acting as an Employment Business in relation to this vacancy.
