Responsibilities
* Prepare papers and files for court, tribunals, hearings and meetings, including processing and handling sensitive information and accurately determining outcomes.
* Create and update digital records and interpret information accurately required on a court file.
* Communicate with the Public, the Judiciary, other Court and Tribunal Users and representatives of other Agencies and Organisations.
* Act as first point of contact for court users, including vulnerable witnesses and their legal representatives.
* Prepare court/hearing rooms and ensure courts run efficiently.
Qualifications and Skills
* Customer service skills; ability to work in a service-led customer-facing environment.
* Digital and administrative skills; excellent attention to detail.
* Communication and organisational skills; confident communication in person, telephone, digital and written forms.
* Resilience and empathy to deal with sensitive information and situations.
* A team player; collaborative and flexible to deliver business objectives.
Working Arrangements
Standard full-time working hours are 37 hours per week. This is a business-critical role requiring full‑time hours Monday‑Friday. Occasional travel to other courts (Truro Combined Courts TR1 2PB, Truro Magistrates TR1 1HZ, Bodmin Law Courts PL31 2AL).
Location
Based in Truro Combined Courts TR1 2PB with regular travel to Truro Magistrates and Bodmin Law Courts.
Immigration
Skilled Worker Visa: this role is not eligible for new Skilled Worker visas under current immigration rules.
Equal Opportunity
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
#J-18808-Ljbffr