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At Bruntwood, we’re committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.
Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more perspective on what we do and how we operate.
You’ll work in our wonderful St James building, located in Manchester City Centre, Monday to Friday, 20 hours per week, from 8:00am to 12:00pm. You’ll be working during our busy morning period and helping to cover lunch breaks.
Job purpose: The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. It’s important that you are approachable and love speaking to people and building relationships. That’s why we love applicants from hospitality/retail/cabin crew backgrounds, where you will be a natural.
What will you be doing?
* Delivering a positive Customer Experience within the building
* Build lasting, long term, professional relationships with customers
* Act as the first point of contact for all customers and visitors in the building
* Support and facilitate events and meetings within the building
* Facilitate new customer viewings to support the sales process
* Host the meeting rooms, co‑working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
* Manage own workload, flex between essential desk‑based tasks and building customer relationships
* Collate all customer intelligence and update systems accordingly to support sales and retention
* Work as part of a wider team, engaging with customers, colleagues, management and other departments within Bruntwood
* Be a role model to promote wellbeing in the workplace
* Focus on continuous improvement, making sure we add value, save time and simplify for the customer
* Apply energy, drive and knowledge to inspire colleagues to do their best, working together with a simple and straightforward approach to deliver the right service every time
What are we looking for?
* You must have a can‑do attitude and be able to step up to the challenges of working in a fast‑paced, dynamic and developing organisation.
* Curious, interesting people with high attention to detail and a drive to go above and beyond for customers – motivation and a positive attitude are key.
* Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis.
* Excellent communicator, bringing personality to work and interacting with people on a human level.
* Skills and experience in hospitality, retail or other service sectors.
* Able to maintain high levels of energy and positivity throughout the day.
What will you get?
* An opportunity to work with a friendly, passionate and experienced team
* Ability to contribute towards the growth of the company and its direction
* An exciting place to work and a challenging role, full of opportunity and new experiences
* Opportunities for progression in a growing company
On top of the salary advertised you will be entitled to a number of benefits, including:
* 28 days holiday plus your birthday off work – and if that’s not enough you can also buy & sell holidays.
* 24 hours a year volunteer time – endless opportunities to support the causes that matter most to you.
* Sabbatical of up to 12 months so you can take a career break after five years with us.
* Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt‑in basis.
* Life assurance cover for all colleagues.
* Up to 8% matched pension scheme.
* Discounts & cashback at leading retailers.
* Enhanced maternity / shared parental leave – 26 weeks fully paid leave.
* Interest‑free learning loans to help you develop new skills.
In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back – The Oglesby Charitable Trust has donated more than £25m since it started in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.
Our operations team makes up a huge part of our workforce. Therefore it’s incredibly important to us that we recruit from diverse backgrounds to reflect the communities we operate in, and ultimately achieve our goal of creating thriving cities that are completely inclusive.
We’ll always do our best to accommodate any adjustments you need at interview. So please highlight this in your application form. If selected, we will get in touch and discuss this before your interview.
We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email talent@bruntwood.co.uk for an update.
For successful applicants we conduct a one stage interview process that will give you the opportunity to see the role in action, as well as ask questions to ensure it’s the right fit for you.
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