The Grange Practice is seeking to welcome a part time patient advisor to our busy and friendly GP practice team. Working within our already experienced and diverse reception, practice administration and appointments team; as well as with the wider multidisciplinary clinical and non-clinical team; you will be the first point of contact for our patients.
You will need to have excellent communication skills and a positive attitude. Experience of working within the NHS is preferred. Hours are 22 per week with a 7:30am start time for morning shifts and a 18:30 finish time for afternoon shifts.
Main duties of the job
Duties are as follows:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Complete various administrative duties associated with patient care
About us
The team at The Grange Practice prides itself on learning from each other and continuous learning and training.
At The Grange Practice we strive for a culture of clear communication and work hard to encourage constructive feedback with patients and each other.
At The Grange Practice; compassion, integrity, respect and good humour are values that we expect to see demonstrated in the behaviour of all our staff.
If The Grange Practice sounds like somewhere you would like to work and where you believe you could provide a valuable contribution; we would love to hear from you.
Job responsibilities
Job Summary:The Grange Practice is seeking to welcome a part time patient advisor to our busy and friendly GP practice team. Working within our already experienced and diverse reception, practice administration and appointments team; as well as with the wider multidisciplinary clinical and non-clinical team; you will be the first point of contact for our patients.
You will need to have excellent communication skills and a positive attitude. Experience of working within the NHS is preferred. Hours are 22 per week with a 7:30am start time for morning shifts and a 18:30 finish time for afternoon shifts.
Duties are as follows:
* Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
* Complete various administrative duties associated with patient care
* *GCSE Minimum C or above in English and Maths or equivalent
* Must have good IT skills
* Flexibility
* Good Customer Service Skills
It isessentialthat you have the right to work in the UK.
Experience of working at a GP Practice is desirable or other NHS experience is preferred
Experience of medical terminology and coding would be very welcomed
Full training will be given where appropriate
The Grange Practice
The team at The Grange Practice prides itself on learning from each other and continuous learning and training.
At The Grange Practice we strive for a culture of clear communication and work hard to encourage constructive feedback with patients and each other.
At The Grange Practice; compassion, integrity, respect and good humour are values that we expect to see demonstrated in the behaviour of all our staff.
If The Grange Practice sounds like somewhere you would like to work and where you believe you could provide a valuable contribution; we would love to hear from you.
Job Type: Part-time
Pay: £12.25 per hour
* Company pension
* Morning shifts start at 07:30 and afternoon shifts finish at 18:30. Please confirm that you are able to work with these start and finish times.
* United Kingdom (required)
Person Specification
Experience
* *GCSE Minimum C or above in English and Maths or equivalent
* Must have good IT skills
* Flexibility
* Good Customer Service Skills
* Experience of working at a GP Practice is desirable or other NHS experience is preferred
* Experience of medical terminology and coding would be very welcomed
* Full training will be given where appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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