The Africa Health Organisation (AHO) is evolving. It aims to improve its volunteering to enhance operational sustainability and positively impact more lives by providing robust health and social care. We seek assistance in creating an effective volunteering system and strategy.
What difference will you make?
Your contributions to our volunteering management will influence how we meet our health equity goal and present ourselves to volunteers, service users, stakeholders, funders, and the public. With your assistance, we will ensure that our volunteers meet AHO's vision and impact.
You are essential to AHO's success because you will create and lead a strategic, sustainable, and engaging volunteer programme. You will be responsible for recruiting, training, and retaining volunteers, maximising the impact of their contributions, and ensuring positive experience for all.
You will help with crafting compelling role descriptions and promote opportunities through effective channels to attract the right people. With your reputation, you also encourage current volunteers to recruit others.
You will boost retention rates by creating a positive and supportive volunteer culture, ensuring volunteers have meaningful and engaging roles, which prevents burnout and increases their satisfaction and commitment to AHO.
By building strong relationships with both volunteers and the community, you will strengthen AHO's ties with the people we serve. You will ensure volunteers feel valued and connected, which fosters a sense of community ownership.
Through effective scheduling and resource allocation, you will streamline operations and ensure all volunteer efforts align with AHO's goals. This frees up time for staff to focus on other high-impact activities and enhances operational efficiency.
As a good volunteer leader, you will match volunteers with tasks that suit their interests and talents. By providing tailored training and support, you will help volunteers develop new skills, which increases productivity and gives them a rewarding experience and optimise volunteer skills and potential.
You will develop and implement policies and procedures covering everything from safeguarding to health and safety. This minimises risk for AHO and protects both volunteers and the communities we serve, and ensures compliance and safety.
As part of your role, you will track and evaluate volunteer activities and hours, translating that data into reports on program progress and outcomes. This helps demonstrate the volunteer program's impact on senior staff and funders.
When issues arise, you will act as a mediator to address concerns and resolve problems in a constructive and timely manner. This preserves relationships, facilitates conflict resolution and ensures a positive working environment.
Ultimately, you will orchestrate the entire volunteer journey, from initial interest to sustained engagement and recognition. A positive, well-managed experience not only ensures that volunteers are productive but also transforms them into lifelong advocates for the organisation's mission.
What are we looking for?
Essential
Education, Skills and Experience
* Educated to a degree level
* At least five years of experience in recruitment and managing volunteers
* Excellent administration skills with experience in managing a high level of enquiries, including bookings, logistics and event resources
* Excellent interpersonal skills and an ability to build positive relationships with people from a variety of backgrounds, experiences and perspectives while providing exceptional customer service
* Excellent communication skills with the ability to engage diverse audiences on the phone and online using a variety of different methods, including calls, emails, presentations, web content, and training material.
* Ability to give and receive constructive feedback using appropriate and empathetic methods to address challenging contributions or behaviour
* Knowledge of a range of volunteer management systems would be desirable
* What you'll be experienced in
Desirable
* Recruiting, onboarding, training and supporting volunteers in line with volunteer management sound practice principles
* Demonstrating commitment to excellent customer service while improving the experience of volunteers and the staff working with them
* Getting things done efficiently, promptly and to a high-quality standard with a proactive, flexible and solutions-focused approach
* Managing competing demands effectively
* Using a collaborative and inclusive approach to work as part of a wider team, while promoting accessibility and valuing diversity
* Evidence of recent continuous professional development
* Track record of recruiting volunteers effectively or staff in an HR setting.
* Experience in the following safeguarding processes
* Experience using Salesforce and Beacon CRM
* Experience working in a hybrid environment
What will you be doing?
We are excited to announce an incredible opportunity for a talented Volunteer Manager to join our passionate team at the Africa Health Organisation (AHO) Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to elevate our impact further.
Volunteers are vital to our work. They offer essential assistance to AHO, allowing us to expand our reach and impact. This year, we're embarking on a mission to strengthen our volunteering by upgrading our volunteering system. Our goal is to ensure that volunteers experience the best experience from application to interviews, placement and volunteer support and development. We need a visionary like you to help us achieve our goals.
We're seeking a dynamic and experienced Volunteer Manager who can develop and execute our volunteer strategy to ensure that we receive the best volunteer applicants. There are numerous exciting possibilities ahead, including creating new innovative volunteer systems, investing in volunteering, and improving volunteering efficiency. We're eager to explore them all.
In this pivotal role, you'll plan and execute our volunteering investment efforts, ensuring that our volunteers not only shine but also come to life in meaningful ways. If you're a volunteer leader who thrives on creativity and collaboration, we want to hear from you Additionally, you'll have the opportunity to inspire and mentor volunteer teams, making a positive impact together. Join us on this exciting journey