Job profile
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference
REQ
Date posted
15/09/2025
Application closing date
06/10/2025
Location
KENDAL
Salary
£34,434 - £35,412
Package
Contractual hours
37
Basis
Full time
Attachments
Highways Engagement Officer - WMF2292e
Job description
Location: Kendal
Contract Type: Permanent
About this opportunity
Westmorland and Furness Council, Sustainable Transport and Highways service, are looking for an experienced, motivated and friendly individual to join us as a Highways Engagement Officer. We are excited to offer this permanent opportunity covering the three locality areas of Westmorland and Furness Council, the post being based in Kendal.
The role will provide specialist support within the Highways service to ensure the effective management, handling and response to customer requests from service users. As part of the role you will work within a team of up to 10 people working alongside colleagues in the wider highways service, internal/external stakeholders and also the Council's service centre, who act as the first point of contact for the highways service.
As part of the day to day use of systems you will have the opportunity to assist in the continuous development and maintenance of these systems and processes. Analysing relevant data, including trends/recommendations relating to customer needs, ensuring customer satisfaction is a priority.
Who we are looking for…
The ideal candidate will be proactive, a good communicator and have excellent customer service skills. A flexible approach to working as a team or individual is required and the ability to manage individual or team workloads in an ever changing environment.
What can we offer you
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers )
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
* Post Specification
* Role Profile
Application and Interview information
Closing date: 6th October 2025
We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.
Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all of our roles, therefore, if you would like more information on roles that may be eligible please visit the government website - Skilled Worker visa: eligible occupations and codes - GOV.UK.
Safer Recruitment & DBS
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
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