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Client:
Virgin Media
Location:
Wakefield, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
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Job Reference:
91acee1670e9
Job Views:
14
Posted:
29.04.2025
Expiry Date:
13.06.2025
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Job Description:
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. We focus on providing a unique customer experience, training and empowering you to understand customer needs and recommend suitable products and services to enhance their digital lives.
You will play a key role in creating memorable customer moments and helping the store succeed. Here’s what you need to know:
What you’ll do
* Become an expert in all things O2, promoting our products, services, and brand.
* Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
* Take ownership of your performance and contribute to O2’s overall success.
* Embrace personal development opportunities with support from store leadership and O2 resources.
Training
Participate in an extensive induction program covering all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks of your start date. Further details will be discussed during your telephone interview.
Flexibility is key, and additional hours may be required with advance notice.
As a Retail Advisor, your role is to deliver excellent in-store performance and customer care, working with your team to meet store goals. We aim to provide a unique customer experience by training and empowering you to understand customer needs and recommend the best products and services to improve their digital lives.
You are vital in creating memorable moments for customers and supporting the store’s success. Here’s what you should know:
What you’ll do
1. Become an expert in all things O2, promoting our products, services, and brand.
2. Consistently meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
3. Take ownership of your own performance and contribute to the overall success of O2.
4. Embrace opportunities for personal development with support from store leadership and O2 resources.
Training
Experience an exceptional induction program into Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks. More details will be provided during your telephone interview.
Who we are
Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands.
We’re committed to equal opportunities, working to remove bias and barriers. We promote equity and inclusion so you can be your authentic self throughout your application journey.
The must-haves
* Good active listening skills to understand customer needs and preferences;
* Empathy to relate to customers and provide personalized service;
* Excellent communication skills to convey information clearly and handle complaints effectively;
* Self-motivated to achieve sales targets.
The other qualities we seek
* An interest in technology and a willingness to expand your knowledge;
What’s in it for you
* Competitive hourly rate of £11.81, with potential earnings through our accreditation program;
* 23 days’ annual leave plus a day off for your birthday, with options to buy or sell leave;
* Excellent pension scheme with up to 10% matching;
* Employee BUPA medical cover, health care, and life assurance;
* Family-friendly policies such as neonatal leave, 14-week paternity leave, and carers leave;
* A range of support, rewards, and tools to help you prioritize what matters most.
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