The Role Permanent Full Time Role Overview We are seeking a proactive and detail-oriented Sales Administrator to support our internal sales function within a busy manufacturing environment. This role is pivotal in ensuring: Customer orders are processed accurately and efficiently Account queries are resolved promptly Quotations are actively followed up to drive conversion Communication between Sales, Finance, Production and Customers runs smoothly The successful candidate will act as a key link between customers, BDMs, accounts and production to ensure an excellent end-to-end customer experience. Key Responsibilities Order Processing Accurately process sales orders via ERP/CRM system (e.g. Sage / D365) Verify pricing, delivery dates and product specifications before release Liaise with Production/Planning to confirm achievable delivery schedules Monitor order book to ensure on-time delivery Account Queries & Credit Support Act as first point of contact for customer account queries Investigate pricing discrepancies, invoice queries and POD requests Support resolution of disputes to maintain strong customer relationships Quote Management & Follow-Up Log and manage customer quotations within CRM system Proactively follow up outstanding quotations Track quote-to-order conversion rates Escalate high-value or time-sensitive quotes to BDMs Update CRM notes to ensure full visibility across the team Customer Service Handle inbound calls and emails professionally and efficiently Provide updates on order status, manufacturing progress and delivery Support customers with product enquiries (training provided) Internal Communication Work closely with: Business Development Managers Production / Engineering Finance / Credit Control Purchasing Flag potential delays or commercial risks early Maintain accurate CRM records Key Performance Indicators (KPIs) Quote follow-up within 48 hours Quote-to-order conversion improvement Order accuracy rate Reduction in aged account queries Customer response time targets Contribution to sales growth Skills & Experience Required Previous experience in a sales support, order processing or internal sales role Experience within a manufacturing, engineering or industrial environment desirable Strong administrative and organisational skills Confident using ERP/CRM systems Excellent communication skills (written and verbal) Commercial awareness High attention to detail Ability to prioritise workload in a fast-paced environment Personal Attributes Proactive and solution-focused Resilient under pressure Team player Customer-centric mindset Comfortable chasing and following up commercially Desirable (But Not Essential) Experience with Sage 200, Dynamics 365, Zoho CRM Understanding of manufacturing lead times and production processes