A leading IT consulting firm in Chippenham seeks a Senior Service Desk Analyst to ensure service stability and enhance user satisfaction. You will act as a senior escalation point, mentor junior analysts, and contribute to ITIL-based process improvements within a secure defence programme. The ideal candidate has over 5 years of Service Desk experience, strong troubleshooting skills, and proficiency in ITSM tools. The role emphasizes communication with both technical and non-technical stakeholders, creating an impactful work environment.
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