Chartwells is a part of the wider Compass Group family dedicated to higher education sites. We’re looking for a supervisor to join our team at Northumbria University, working in the heart of city campus at Shop Central our convenience store. This role is contracted to 40 hours a week and working 5 days over 7, including weekends. The shift times will vary between 7am - 7.30pm. Please note, operating times is subject to change for business or outside of term time. The preferred start date for this role would be Monday 1 September 2025. We love food, love great events and are passionate about delivering the best. Some key responsibilities will include: Ensure takings, transfers, stock count, deliveries and orders are completed daily. Monitor till discrepancies and put actions into place to rectify issues. Provide hands-on support at busy times of the day. Ensure correct labelling of products and that allergen processes are followed. Ensure daily cleaning schedules are maintained for front and back of house, and that all areas are safe and presentable. Liaise with the kitchen team to ensure correct food production levels. Check all equipment is in safe and working order, following process to report any issues or requirements. Carry out stock takes as required. Ensure all staff on shift are adhering to the correct uniform policy and standards. Coach and motivate teams to take pride in the service they are providing. Identify on-going training needs to strive for continuous improvement. Lead by example in creating a can-do positive working environment. Promote a culture of health and safety and ensure all staff are working in a safe way. Support the unit manager to achieve the commercials for the unit. Our ideal supervisor will be: Customer service focused. Model company values of honesty, respect and fairness. Passionate about delivering superior food and service. Support all colleagues and win through teamwork. Be prepared to assist colleagues in a willing and positive manner, including assisting with other duties and other units. All company / client policies and procedures to be adhered to at all times. To complete all relevant training sessions, within set timeframes. Essential Previous experience in a Supervisory role, managing a front line team. Ability to work under pressure in a fast paced environment whilst maintaining a positive attitude. Microsoft proficient - use of Outlook, Teams and Excel. Desirable Previous experience in a supervisory role in retail, catering or hospitality setting. Exposure to retail vending. We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Free meals whilst on shift Free tea and coffee Free on-site gym membership Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Up to 44% off cinema tickets to enjoy your favourite blockbuster Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Please note, the closing date for this role is Wednesday 30th July 2025. Should we receive a high volume of suitable candidates that we will close this vacancy early, so we would recommend applying as soon as possible. Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK. Job Reference: com/3006/91081001/52747702/BU Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!