Equans is looking for an Performance Manager to join our team in South Yorkshire on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package. Reporting to the Operations Director, the Performance Manager will be responsible for day-to-day and strategic management of Contract Performance through the analysis of CAFM data, manage. You will ensure that all services are measured and reported consistently to the required standard and that they meet the specific requirements of the FM Contract, Authority Requirements (PA), and our clients. Also to work with the operational teams to identify opportunities for improvement in delivery and service performance. This role is office based – working 9AM to 5PM Monday to Friday. What will you deliver? Support the Account Managers by producing monthly deduction and service reports, daily/weekly updates, and other reports as required. Monitor performance of the contract daily to identify trends and minimise failures by providing advice, feedback, and updates to the team in the promotion of best practice in relation to payment mechanism deductions. Develop, agree, and review processes necessary to deliver the contract.Provide and deliver monthly performance reports Identify issues and pro-actively offer solutions to improve performance, to include implementation of action/improvement plans where required.Monitor and analyse operational KPIs, identifying trends and areas of improvementAttend and present monthly reporting outcomes to the clientTo develop, deliver and action a programme of customer satisfaction surveysUndertake root-cause and trend analysis of performance data, ascertaining trends & documenting improvement actions developed with service managers to address challenges, variances, or risk.Develop working relationships & improve communication with the team and all other members of staff.Initiate & manage roll out of companywide initiatives to site based staff; encourage & maximise team participationInteract with Senior Managers and Directors within Equans and Client and attend meetings as required. What can we offer you? On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;24 days annual leave increasing to 25 days after 2 years ( public holidays)Life Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discounts Cycle to work scheme Holiday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.24/7 Employee Assistance Program and access to mental wellbeing app Who are we looking for? A proven experience in operational administration.Facilities Management experience desirable.Experience of Maximo and other CAFM systems advantageousUnderstanding of WIP & Billing processExperience in both finance and workflow administration desirableExcellent IT skills with Microsoft applications, SAP & other in-house IT Management systems (Maximo, STEMS, Coupa, etc)Excellent communication and customer service skillDemonstrate good time management skills, working to deadlines and adhering to set procedures.Experience within a general Administration position Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.Equans is a Bouygues group company.What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, Young Professionals, Veterans and Reservists Network (VaR). For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.