PSM Recruitment is delighted to be working on behalf of a well-established and growing organisation near Dover to recruit a German-speaking Ferry Booking Representative / Sales Support professional.
This is an excellent opportunity to join a friendly and dynamic team of six, supporting customers with ferry reservations while delivering high-quality sales and customer service support. The successful candidate will be fluent in German, highly organised, and confident communicating with international clients in a fast-paced environment.
Key Responsibilities
* Handle ferry booking enquiries from English and German-speaking customers via phone, email, and live chat
* Process and charge bookings accurately before passing them to the administration team
* Provide expert sales support, advising customers on routes, schedules, and pricing
* Assist with booking amendments and cancellations in line with company policies
* Assess customer requirements and recommend suitable travel options, including up selling additional services where appropriate
* Maintain accurate records of all transactions and ensure compliance with relevant standards
* Liaise with internal departments such as finance and operations to ensure a smooth customer journey
* Deliver excellent customer service, responding promptly and professionally in both German and English
Skills & Experience
* Fluency in German is essential
* Strong verbal and written communication skills
* Excellent organisational skills with a high level of attention to detail
* Ability to work independently and collaboratively within a team
* Comfortable working in a fast-paced, customer-focused environment
Benefits
* Company pension
* Free on-site parking
* 22 days annual leave plus 8 bank holidays
* Salary £28,000 pa
Working Hours & Location
* Based on-site at offices near Dover
* Monday to Friday:
* 8:00am – 5:00pm (3 weeks out of 4)
* 8:30am – 5:30pm (1 week out of 4)
* One Saturday morning in 6 (9:00am – 12:00pm)
* One UK Bank Holiday (9:00am – 12:00pm)