The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester, with 20,000 colleagues caring for patients in hospitals and communities in Bury, Rochdale, Oldham and Salford.
Responsibilities
* To analyse information provided and present it in a clear and well‑written format.
* Responsibility for patient care, including monitoring, diagnostics and investigations.
* Provide advice and guidance to staff and complainants on all aspects of the complaints procedure.
* Ensure complaints received are dealt with in a timely and appropriate manner in accordance with national guidance.
* Prepare a statement of complaint for those complainants unable or unwilling to put their complaint in writing.
* Arrange meetings between complainants and relevant staff to provide an opportunity to discuss the cause of the complaint and ensure a record is made of such meetings.
* Report complaints that could proceed to litigation to the Integrated Care Divisional Director, Salford Council DASS and the Complaints Managers.
* Ensure learning takes place from concerns received by preparing an action plan for inclusion in the complaint file.
We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values – care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work‑life balance.
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