Customer Service Advisor
Our client, a reputable multi-site automotive accident repair centre in Tewkesbury, is seeking an experienced and professional Customer Service Advisor to join their busy bodyshop team.
The successful candidate will be responsible for delivering exceptional customer service, managing workshop communication, and maintaining strong customer relationships within a fast-paced environment.
This is an excellent opportunity for a skilled individual looking to develop their career within the automotive industry.
Benefits of a Customer Service Advisor:
Competitive salary of up to £28,500-£34,000 per annum, dependent on experience and current earnings
20 days annual leave plus bank holidays, increasing with length of service
Full in-house training and manufacturer-led development programmes
Pension scheme
Standard working hours of 40 hours per week, Monday to Friday, with options for 42.5 hours (8:00am-5:00pm or 8:30am-5:00pm)
Supportive team environment with ongoing career development opportunitiesDuties of a Customer Service Advisor:
Welcome customers in a courteous and professional manner, establishing positive relationships
Book vehicles into the workshop for repairs and liaise with managers to track progress
Keep customers informed about repair status and estimated completion times
Organise onward travel arrangements and assist customers throughout their vehicle’s repair process
Hand over repaired vehicles accurately, ensuring customer satisfaction
Maintain comprehensive product knowledge, updating skills through manufacturer-led training
Upsell relevant repairs and approved products through a professional sales approach
Ensure tidy working environment and accurate administration of customer and workshop recordsRequirements of a Customer Service Advisor:
Proven experience as a Customer Service Advisor, ideally within the automotive sector
Exceptional organisational and IT skills, with the ability to manage multiple tasks efficiently
Experience working on a customer service desk is essential
Knowledge of automotive repair processes or industry experience is desirable but not mandatory
Strong communication skills and a professional attitude
Ability to work effectively within a team and maintain high standards of customer careIf you are looking to progress your career as a Customer Service Advisor within a dynamic automotive environment, we invite you to apply for this exciting opportunity.
Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Tewkesbury and Gloucestershire, today to discover more about this fantastic opportunity.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today