Job role: Complaints Handler Job type: Remote
Start date: ASAP
End date: 6 -8 weeks
Working days: Monday to friday
Working hours: 9am to 5pm
Pay rate: £20.36 an hour
What You'll Be Doing:
1. Listening Actively: Engage with residents, stakeholders and councillors to understand their concerns and gather all relevant information.
2. Resolving Issues: Investigate complaints thoroughly and work collaboratively with various departments to find effective solutions.
3. Communicating Clearly: Keep residents informed throughout the process, ensuring they feel valued and heard.
4. Documenting Everything: Maintain accurate records of complaints, resolutions, and follow-up actions.
5. Improving Services: Provide feedback to management on recurring issues and suggest improvements to enhance customer satisfaction.
6. Amazing grammar skills and experience in writing letters/ great communication.
What We're Looking For:
7. People Skills: You should be friendly, approachable, and able to build rapport with residents and team members.
8. Problem-Solving Mindset: A knack for thinking on your feet and finding solutions to complex issues.
9. Attention to Detail: Accuracy in documenting complaints and resolutions is crucial.
10. Resilience: The ability to remain calm and collected, even when faced with challenging conversations.
11. Team Player: Collaborate effectively with colleagues to ensure the best outcomes for our residents.
Send Us Your CV
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.