Retail Liaison Manager - Fixed Term Contract (to end of September 25)
We are seeking a proactive and detail-oriented Retail Liaison Manager to support our field operations. The role involves managing store outreach, scheduling visits, and acting as a key contact for retail partners and Retail Sales Representatives. The ideal candidate will possess excellent communication skills, strong organisational abilities, and a customer-focused approach to ensure efficient scheduling and issue resolution.
About N2O
N2O is an award-winning creative brand experience agency that designs and delivers insight-led, engaging campaigns across multiple channels, including in-store, out-of-home, digital, and online. We value collaboration, innovation, and exceeding client expectations. Our Head Office is in Maidenhead, with additional sites in Bedford, Welwyn Garden City, and Colnbrook.
Key Responsibilities:
* Conduct outbound calls to independent retailers to secure sign-ups for the 121 programme.
* Manage communication and booking of stores requiring face-to-face visits from a Field Operations Manager (FOM).
* Make reminder calls to stores before scheduled visits.
* Use the internal BMS system to book, manage, and review store visit schedules.
* Monitor and optimise the booking schedule for efficiency.
* Communicate with FOMs promptly and troubleshoot scheduling issues, escalating as needed.
* Serve as a helpline for store queries regarding the 121 programme.
* Support Retail Sales Representatives with store-related issues and escalate unresolved matters.
Requirements:
* Experience in retail liaison, sales support, or similar roles involving outbound calls and scheduling.
* Strong communication skills for building and maintaining relationships.
* Highly organised with attention to detail and multitasking abilities.
* Familiarity with CRM or booking management systems.
* Ability to work independently and collaboratively.
* Previous retail or field sales experience is advantageous.
Benefits:
* Contract Type: Fixed Term Contract (Tuesday - Saturday)
* Working Hours: Full-time (up to 40 hours per week)
* Location: Office-based
* Salary: Up to £28k p.a., depending on experience
* 23 days paid holiday per annum
Additional Details:
* Seniority level: Entry level
* Employment type: Contract
* Job function: Other
* Industries: IT Services and IT Consulting
#J-18808-Ljbffr