Service Advisor (Commercial Vehicles) Belvedere £30,000 £32,000 Bonus 45 Hours Per Week | Rotating Shifts (e.g. 8am5pm / 9am6pm) Full-Time | Permanent About the Role An excellent opportunity has arisen for an experienced Service Advisor to join a well-established and respected commercial vehicle dealership operation in Watford. Working as part of a professional front-of-house team, you will deliver first-class customer service, ensuring enquiries, payments, and concerns are resolved efficiently and professionally ideally at first point of contact. This role would suit someone with experience in commercial vehicles, HGV, truck dealerships or the automotive aftersales sector. Key Responsibilities Deliver professional and efficient customer service at all times Greet customers in a friendly and courteous manner Provide repair estimates, price quotations, and maintenance advice Manage customer enquiries, payments, and complaint resolution Register new vehicles accurately Ensure invoices and vehicle taxing are processed correctly and on time Source unavailable parts from suppliers and coordinate delivery Support smooth workflow within the service reception Maintain accurate administrative records Adhere to all Health & Safety policies and procedures About You Previous experience as a Service Advisor or Parts Advisor (commercial vehicles preferred) Strong communication and interpersonal skills Ability to work efficiently under pressure in a fast-paced environment Good working knowledge of administration systems and PC literacy Understanding of the commercial vehicle aftersales market Professional and customer-focused approach Supportive team culture This is a fantastic opportunity for a motivated Service Advisor looking to develop their career within the commercial vehicle sector.