Job Description
We are a leading legal and estate agency business seeking a dedicated professional to manage a portfolio of residential rental properties. The role involves ensuring smooth tenancy processes, building positive relationships with landlords and tenants, and acting on their behalf to meet legislative and tenancy obligations.
Responsibilities
1. Conduct all business professionally, ethically, and with high customer service standards.
2. Oversee repairs, maintenance, compliance, and property projects within your portfolio.
3. Perform property inspections and compliance checks, and compile clear reports.
4. Manage end-of-tenancy deposit negotiations, resolve disputes, and compile evidence for adjudication or mediation if necessary.
5. Handle sensitive issues such as rental arrears, evictions, and non-compliance professionally.
6. Conduct in-person, telephone, and virtual meetings with landlords, tenants, contractors, and other stakeholders.
7. Monitor portfolio performance, ensuring targets are met or exceeded.
8. Build and maintain strong relationships with clients, colleagues, and other departments.
9. Engage in personal development, stay updated on market trends, legislative changes, and industry news. Training towards ARLA Propertymark or CIH Letwell qualification (SCQF level 6 or above) is encouraged.
10. Collaborate with the marketing team to promote landlord services via social media.
11. Manage and minimize risks to the company, ensuring compliance with the Letting Agent Code of Practice.
12. Identify and develop additional business opportunities within the firm, including sales and financial services.
13. Support management and colleagues to ensure smooth department operations and deliver exceptional customer service.
14. Note: Flexibility in duties may be required as the role evolves.
The Successful Applicant
Skills and Experience (Essential):
* Proficient in Microsoft Office
Attributes (Essential):
* Self-motivated and driven
* Quick learner with keen attention to detail
* Team player
* Strong interpersonal and relationship-building skills
* Effective communicator at all levels
* Proactive and confident
* Problem solver with professionalism
* Organized and able to stay calm under pressure
What's on Offer
A competitive salary and a positive working environment.
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