Overview
We're seeking a creative, experienced hands-on leader to oversee and elevate our guest accommodation plans. This role blends operational excellence, brand development, and commercial growth — ensuring our rooms are a standout feature of our hospitality offering
Responsibilities
* Guest Experience Excellence
Deliver an exceptional, seamless experience for every guest, from booking to check-out.
* Service & Standards Development
Continuously improve room standards and amenities to meet the needs of our target market, ensuring consistency across all sites.
* Marketing & Promotions
Collaborate with marketing to maximise room occupancy and revenue through targeted campaigns, partnerships, and promotions.
Create and manage basic marketing materials and social media campaigns to promote rooms and guest experiences.
* Operational Integration
Work closely with pub teams to ensure room operations are fully integrated with dining and bar services, creating a unified guest journey.
* Brand & Quality Assurance
Develop and implement brand standards for rooms across all pubs, ensuring consistency, quality, and innovation.
* Revenue & Cost Optimisation
Monitor performance metrics, manage budgets, and identify opportunities to increase profitability while maintaining high standards.
* Local Partnerships
Build relationships with tourism boards, heritage organisations, and community groups to enhance guest experiences and create unique offerings.
* Strategic Communication
Communicate business development plans clearly to site managers and department heads, ensuring alignment and engagement.
You will thrive if you have
* Proven experience in hospitality, ideally in boutique hotels, pubs with rooms, or guest accommodation.
* Strong leadership and project management skills.
* Commercial acumen with a track record of driving revenue and improving guest satisfaction.
* Ability to create engaging social media content and basic marketing materials.
* Passion for creating memorable guest experiences.
* Excellent communication and stakeholder management abilities.
* Willingness to travel across sites and work flexibly as the business grows.
Job Type: Full-time
Base Pay: From £45,000.00 per year
Work Location: In person
Application deadline: 31/10/2025