We are a leading managed service provider in the Education Sector and are looking for a Roaming IT Engineer to cover the M40 area (North and West London), to facilitate clients visits to support the ongoing running of their school's network.
This is an exciting opportunity to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. You will require some background in supporting infrastructures and Microsoft technologies.
Your responsibilities will include:
1. Roaming Engineer
1. To take ownership for a group of sites within the CTS array of clients and dealing with their 1st – 2nd Line Issues.
2. To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate.
3. To think of solutions to common problems – a “can do” attitude.
4. Provide a good level of technical expertise to all assigned customer networks.
5. To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions.
6. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.
7. Ability to effectively communicate (verbally and in writing) te...